General Questions
You’ll find in this section all the frequently asked question.
If you need futher informations, feel free to Contact us.
Are the vehicles insured?
Yes, all our vehicles have mandatory Comprehensive insurance.
What are the methods of payment for the car rental services?
You can pay by cash, Online Payment or by bank transfer.
How do I rent a car?
You can rent a car by simply clicking on the home button in the menu or by calling +250 788 300 654. If you choose to reserve a car online, we will contact you to confirm your reservation.
Can I change the car after the reservation?
Yes. If you would like to change or cancel your reservation of a car after approving it, please call +250 788 300 654 or reach us by contacts provided in the Contacts page.
Where can I take the car from and where should I return it?
You can take the car at the address KN 5 Rd, Kigali St Peters House Remera ,Airport road Kigali, Rwanda. If you have reserved a car for more than three days, we can deliver the car to the location of your choice. The car has to be returned to an agreed location.
What should I do, if the car breaks down?
When a car breaks down please call us immediately on +250 788 300 654 for replacement or and if minor issue we will get it fixed immediately
Do you deliver cars outside Kigali?
Yes, we will deliver you the car to the location of your choice for an additional price.
When can I contact you?
You can call us 24/7 by phone no. +250 788 300 654 or via email:info@crystalcarrental.com
Are there any maps in the car?
Yes, if you wish, we will provide maps Kigali and Rwanda for free.